Your right to privacy

Your right to privacy is important to us. We take the security of your information seriously and have policies and processes in place to ensure it remains safe.

This notice describes the way we collect information, how we use it and how we protect it.

Who we are

UK Trends is the Trading Name of Symphony Technologies. UK Trends is a data controller. We run marketing surveys on behalf of some leading UK brands to help them target their products and services better. We conduct marketing surveys by telephone.

Our address is: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ENGLAND.

You can find our website at: www.symphonytechnologiees.in

Our Data Protection Officer is Priyanka Jain and you can contact them by telephone on +44 2031298164 or email at: compliance@symphonytechnologies.in

How we comply with data protection regulations

Throughout this Privacy Notice we will talk about UK Data Protection Law, this predominantly means the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 as well as the EU GDPR regulations that came into the effect from 25th May 2018.

We are committed to safeguarding your personal information and we are legally obliged to use your information in line with all laws concerning the protection of personal information.

Information we hold about you

We collect personal information about you when you enquire about or make use of our services. Personal information we collect, and hold may include:

• name, address, e-mail address;
• telephone number;
• information about services you use, and other related information;
• information we need to be able to process payments for you, for example bank and credit or debit card details;
• records of contact with you, such as system notes, emails, and letters.

How we get and use your personal information

Most of the personal information we process is provided to us directly by you. We will only collect, use, hold or disclose personal information where we have a lawful basis to do so. This means information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent.

We may use your information to:

• communicate with you;
• keep our records up to date
• process payments (only with relevant consent to do so);
• for the investigation of or prevention of crime;
• for research and statistical purposes;
• to disclose to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with their requirements;
• process job applications;
• gain feedback from you;
• prevent crime and meet our legal obligations;
• prudentially manage our business using models and forecasts;
• keep you informed of other relevant products or services that may be of interest to you where you have provided consent for us to do this, or;

The lawful bases that we rely on for processing your information are:

• Your consent, which you can remove at any time;
• We have a legitimate interest.

We may also monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.

How long we keep your information

We will keep your personal information only for as long as necessary in line with regulatory and legal requirements and will destroy it securely when it is no longer needed. We have a retention schedule that we use to manage the length of time we keep personal data and if you would like to know any specific timescales listed on it, please contact us using the contact details on this form.

How we protect your information

The security of your information is important to us. We protect your information by maintaining physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of personal data to prevent unauthorized access, accidental loss, disclosure, or destruction. Your information is securely stored in India.

No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However, we use our reasonable endeavors to protect the security of your personal information from unauthorized access.

Where we process your information

We only process your information within the United Kingdom and European Union “Marketing Service Providers are companies who collect data from Data Controllers, such as ourselves, and help their clients tailor products and services which best suit your needs. They may also use your data for fraud prevention. The Marketing Services Providers we work with are strictly limited to only those organizations who we have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance with regard to Data Protection. We will share your data under strict license terms with the Marketing Services Providers listed below, who like us, will use it to create products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels.

The Marketing Services Providers we work with include:

Lead 365 Limited – https://www.lead365.co.uk/privacy-policy/

In sharing your data with Marketing Services Providers, we rely on a lawful ground called ‘legitimate interest’, as our business depends on our ability to partner with third parties who process personal data for marketing-related reasons.

This may mean that you receive advertising from organizations within the industry sectors listed below, that is more relevant to you via direct mail or when you visit a website, mobile app or watch TV. The Marketing Services Providers will not however advertise their own products or services to you.

Recipients within specific industry sectors listed below:-

Other Agencies

We collect your data and will share it with third parties. These organizations will have a relationship with you or it may used where they have a lawful reason, which may include these organization’s own legitimate interest.

A few of our marketing sponsors are as follows

Sure Cover Group, Contact Labs Ltd, Lets Subscribe, The Lead People, One Family, Utilita, Vodafone, Lead 365, Bulb Energy, Ovo Energy, Leads Bank, Marketing Town, Whitegold Media Ltd, So Energy, Perfect Ingenuity, Interrog8, Octopus Energy and ESB Energy, O2

Use includes tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and Detection, anti-fraud processes, asset recovery and asset reunification. You have the right to object to this processing at any time by contacting us at info@symphonytechnologies.in or compliance@symphonytechnologies.in where permitted by data protection and privacy law, we may disclose information about you (including electronic such as IP addresses) and/or access your information:

• If required or permitted to do so by law
• If required to do so by any court, the Ministry of Justice, the Competition and Markets Authority or any other applicable regulatory, compliance, Governmental or law enforcement agency
• If necessary in connection with legal proceedings or potential legal proceedings, and/or
• In connection with the sale or potential sale of all or part of our business.

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.

How we share your information

From time to time we may send information to, receive information from, or exchange your personal information with:

• partners or agents who support us to deliver our products and services to you, or that we refer you to, or that refer you to us;
• companies who perform essential services for us;
• third-party organizations that conduct research, analysis, and marketing activities on our behalf;
• regulators, courts, or other public authorities;
• the emergency services in the case of accident or emergency.

We will only share or exchange data with third parties with the protection of a written agreement and the ability to oversee their activities, unless information is required for legal or regulatory reasons.

Where we have relationships with other organizations that process your information on our behalf, we take care to ensure they have high data security standards. We will not allow these organizations to use your personal information for unauthorized purposes.

If the business is reorganized or sold to another organisation, we may transfer any personal information we hold to that organisation.

In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.

How you can manage the information we hold and how we use it

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation- gdpr/individual-rights

Data protection regulations mean you have rights over how we hold and use the information we hold about you:

Your right to manage consents

You have the right to give your consent to us using your data for any activities we do not have another lawful basis to carry out, for example sending you marketing communications. You can withdraw consent at any time.

Your right of Access

You have the right to request access to the information we hold about you; this is called a Data Subject Access Request

Your right to know about sharing

You have the right to know who your data is shared with and why

Your right to rectification

You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted. You also have the right to ask us to complete information you think is incomplete.

Your right to object to processing

You have the right to object to the processing of your personal data in certain circumstances.

Your right to restriction of processing

You have the right to have automated processing and profiling restricted. Profiling may be used to analyze or predict economic situations, health, personal preferences, interests, reliability, behavior, location, or movements

Your right to data portability

You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format

If you wish to action any of the above, please contact us by:

• e-mailing compliance@symphonytechnologies.in
• telephoning us on +44 2031298164

Please do not include confidential information in e-mails or letters.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

You are not required to pay any charge for exercising your rights.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk . Their contact details are@

The Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113

https://ico.org.uk/make-a-complaint/

We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you”

Changes to this policy

We reserve the right to amend or modify this privacy policy from time to time. All amended versions of this privacy policy will be posted on our website. You should therefore check our website from time to time.

Last updated on 14 Sep 2021